Available Courses

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

This 3 day course from SDI provides the essential skills and knowledge required for delivering customer service and support excellence.

This 3 day course from SDI provides the essential skills and knowledge required for delivering customer service and support excellence.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project

This unique IT Asset Management Essentials certification provides a full picture of software and hardware asset management.

This unique IT Asset Management Essentials certification provides a full picture of software and hardware asset management.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

This 2 day course takes a deeper dive into Problem Management's root cause analysis practices, techniques, and principles – and how to implement them.

This 2 day course takes a deeper dive into Problem Management's root cause analysis practices, techniques, and principles – and how to implement them.

This 2 day course will teach you how to create more value by adopting Lean IT concepts & principles.

This 2 day course will teach you how to create more value by adopting Lean IT concepts & principles.

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The 3 day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

The 3 day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

uild on your expertise in not just understanding COBIT®, but also in implementing the globally accepted framework to maximize the value of enterprise information and technology.

Build on your expertise in not just understanding COBIT®, but also in implementing the globally accepted framework to maximize the value of enterprise information and technology.

This 4 day course is a combination of the COBIT 2019 Foundation & Design and Implementation courses.

This 4 day course is a combination of the COBIT 2019 Foundation & Design and Implementation courses.

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

SIAM - Service Integration and Management. A 2 day course offering a general understanding of SIAM structures, roadmap, roles & responsibilities, practices and processes.

SIAM - Service Integration and Management. A 2 day course offering a general understanding of SIAM structures, roadmap, roles & responsibilities, practices and processes.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management. RINCE2® is widely used internationally and is the de-facto project management standard for public projects in the UK.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management. RINCE2® is widely used internationally and is the de-facto project management standard for public projects in the UK.

Fast track your way to success. This course is a combination of PRINCE2 Foundation & Practitioner.

Fast track your way to success. This course is a combination of PRINCE2 Foundation & Practitioner.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

Launched in October 2010, AgilePM® extracts the Project Management elements of the DSDM Agile Project Framework and makes them available as Agile Project Management – a certified approach in its own right. This enables Project Managers to adopt a mature, scalable corporate-strength agile approach within their organisations.

Launched in October 2010, AgilePM® extracts the Project Management elements of the DSDM Agile Project Framework and makes them available as Agile Project Management – a certified approach in its own right. This enables Project Managers to adopt a mature, scalable corporate-strength agile approach within their organisations.

Learn how to flex and deliver projects rapidly to meet your customers' needs.