FitSM Foundation - Public
FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day
Description
Why you need FITSM for your Service Management process system
IT Service Management is a deFacto standard being used in most organisations to organize IT and to streamline Information Technology activities into customer facing services.
Originally, the IT Infrastructure Library provided the core guidance by means of a Best Practice for organisations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted and these are mainly in customer interfacing IT support.
FitSM is designed for professionals who wish to be quickly recognized for having the competences needed to implement effective ITSM processes – without delving into the intense detail of other frameworks.
While Best Practices lack some elements for standardisation, FitSM has been designed to implement auditable standards in these core processes, thus focusing on the essentials in IT Service Management.
With FitSM in place, organizations can achieve;
- the steps towards implementing the full set of IT Service Management processes
- enhancing an organization’s provision of IT services – using a concise, lightweight and achievable ITSM standard
- application of effective ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
- successful management of specific ITSM processes
- implementation of the foundations of effective ITSM processes – in instances where it is not necessary to implement the detailed processes delivered by other frameworks like ISO/IEC 20000
- adoption of effective IT processes through checklists and maturity assessment
A certified FitSM professional will be able to demonstrate understanding of;
- the basic IT service management concepts and terms
- the purpose and structure of FitSM standards – and their relationship to other standards
- the process framework underpinning FitSM
- the requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently
A certified FitSM professional will also be able to;
- Help organizations achieve the first step towards implementing the full set of IT Service Management processes
- Enhance an organization’s provision of IT services – using a concise, lightweight and achievable ITSM standard
- Help organizations apply effective ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
- Successfully manage specific ITSM processes
- Implement the foundations of effective ITSM processes – in instances where it is not necessary to implement the detailed processes delivered by other frameworks like ISO/IEC 20000
- Adopt effective IT processes by using a checklist model and assessment tool.
Is FitSM an alternative to the IT Infrastructure Library?
- Absolutely, if an organization wants to focus on the core IT Service Management disciplines and is looking for a fast implementation as a standard
- Most likely, if people need to be trained on the core and the unnecessary overhead can be avoided. There are up to 80% savings possible compared to other qualifications
- Unlikely, if the IT Infrastructure Library is intended to be used as a holistic model across the organization, thus leaving out DevOps, Cloud sourcing and agility
Learning Outcomes
- The basic IT service management concepts and terms
- The purpose and structure of FitSM standards – plus their relationship to other standards
- The process framework underpinning FitSM
- The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently
Who Should Attend?
Roles involved in managing and operating federated IT services
Prerequisites
There are no prerequisites for this course.
Exam & Certification
- Exam voucher is included in the purchase price listed.
- 30 minutes
- Closed book, i.e. no aids are allowed
- 20 multiple choice questions (four possible answers for each question, one correct answer per question)
- At least 65% correct answers (13 of 20) are required to pass the examination