Integrated Service Management Essentials -Public

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The 3 day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

The 3 day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

This 2 day course will teach you how to create more value by adopting Lean IT concepts & principles.

This 2 day course will teach you how to create more value by adopting Lean IT concepts & principles.

This 2 day course takes a deeper dive into Problem Management's root cause analysis practices, techniques, and principles – and how to implement them.

This 2 day course takes a deeper dive into Problem Management's root cause analysis practices, techniques, and principles – and how to implement them.

This 3 day course from SDI provides the essential skills and knowledge required for delivering customer service and support excellence.

This 3 day course from SDI provides the essential skills and knowledge required for delivering customer service and support excellence.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

This unique IT Asset Management Essentials certification provides a full picture of software and hardware asset management.

This unique IT Asset Management Essentials certification provides a full picture of software and hardware asset management.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project