Integrated Service Management Essentials -Public

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The 3 day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

The 3 day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

This 3-day course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.

This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

This 3-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

This 3-day course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organisation with a strong and effective strategic direction.

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

Chart your own path to success with this new and unique perspective of DevOps through the ”Full Stack” of culture, practices and automation.

Chart your own path to success with this new and unique perspective of DevOps through the ”Full Stack” of culture, practices and automation.

This 2 day course will teach you how to create more value by adopting Lean IT concepts & principles.

This 2 day course will teach you how to create more value by adopting Lean IT concepts & principles.

This 2 day course takes a deeper dive into Problem Management's root cause analysis practices, techniques, and principles – and how to implement them.

This 3 day course from SDI provides the essential skills and knowledge required for delivering customer service and support excellence.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

This unique IT Asset Management Essentials certification provides a full picture of software and hardware asset management.

This unique IT Asset Management Essentials certification provides a full picture of software and hardware asset management.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

The ITIL 4 Specialist: Monitor, Support and Fulfil combined practice module is for IT professionals aiming to establish a good cross-practice collaboration and effective service value streams.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project