ITIL® 4 Specialist – Drive Stakeholder Value - Public
This 3-day course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
Description
This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.
It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.
The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.
The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.
Learning Outcomes
The course will help you to:
- Effectively manage key stakeholders
- Build trusted relationships
- Shape customer demand
- Embed effective design thinking
- Optimize user experience and customer experience
Who Should Attend?
- Individuals responsible for managing and integrating stakeholders
- Individuals that focus on the customer journey and experience
- Individuals that are responsible for fostering relationships to obtain value realization
Course Delivery
Prerequisites
For this course you are required to have successfully attained your ITIL 4 Foundation certificate. You will need to provide us with a copy of your certificate upon registration in order to be admitted into this course. To look at available dates for the ITIL 4 Foundation Certification Course, click here.
Exam & Certification
- All methods of delivering this course include the exam in the fee
- The exam is 90 minutes in duration & includes 40 multiple choice questions
- Exams are administered online (proctored) by an independent examination body
- Participants are provided an exam voucher so they can schedule the exam at their convenience after completion of the course
- A passing mark of 70% is required to receive your ITIL DSV certificate
- An exam review is included in the course to help you prepare for the final exam