Service Desk & Support Analyst (SDA) - Public

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

The two-day course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

COBIT® provides the guidance and means to build and sustain a best-fit governance system that aligns with major related standards, frameworks and regulations.

This 3 day course from SDI provides the essential skills and knowledge required for delivering customer service and support excellence.

This 4 day course offered by SDI provides a thorough understanding of service desk management and leads to a globally recognized qualification.

This 4 day course offered by SDI provides a thorough understanding of service desk management and leads to a globally recognized qualification.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

PRINCE2® (Projects In Controlled Environments) is a process-based methodology that provides the essentials for project management.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

The Agile Scrum Master certification provides participants with the must-have skills to become a certified Scrum Master through a unique combination of case studies, storytelling, and practical learning. The certification is designed at an intermediate level, supplying the knowledge, core activities, and insights into real-life challenges associated with the Agile Scrum Master role.

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

FitSM is an exemplary ITSM standard – having grown from a European Commission funded ITSM standards project - The FedSM Project | Foundation training and certification can take place in just ONE day

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.

This certification provides IT professionals with the essential knowledge required to understand IT service management as a quality system as well as for ensuring IT services are provisioned for and support high standards of effectiveness, availability, and reliability – and produce results.